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Return Policy

Try and buy Cisco Meraki with confidence with Cohort and Cisco Meraki's generous trial offer, replacement program and refund policy:

 

Trial Returns

If you would like to return units from a trial, please go to your trial web page (using the link your rep provided you with) and go to the returns tab to fill out the RMA request form. If your trial hardware was shipped to the US, Canada, or an EU member country you will also be able to print out a return shipping label and ship the product back to Cisco Meraki at no charge to you.

 

Warranty Returns

Cisco Meraki stands behind its products. Hardware products come with either a one year, two year or lifetime warranty, as specified on the relevant Cisco Meraki product page and datasheets.

If you are experiencing hardware issues, please contact Cisco Meraki Support by signing in to dashboard (Help > Cases) or by calling Cisco Meraki Support.

If you require advance replacement, please call Cisco Meraki Support. Advance replacement orders will usually ship within 1 business day.

Additional information about Cisco Meraki’s hardware warranty can be found in Cisco Meraki’s End Customer Agreement.

 

Cancelations, Modifications & Refunds

Cisco and Meraki orders submitted for hardware, and any attached software and services, are non-cancellable and cannot be modified starting 45 days prior to the current estimated ship date. Meraki license-only orders are not impacted by this policy change. Additionally, non-cancellable orders are not eligible for RMA credit and/or refund and are not eligible for an RMA exception.

If you have a Meraki license only you need to return, you may return your order for a refund. All returns must meet the following criteria:

  1. You purchased the product through an authorized Cisco reseller
  2. You are the original purchaser of the product
  3. You submit your refund request within 30 days of purchase
  4. The product is in new condition, including all accessories and in the original packaging

If your return refund request is approved, Cisco Meraki will email you an RMA number. In order for the refund to be accepted and processed, Meraki must receive returned items no later than 30 days following the date the RMA number is issued. Once Cisco have received and inspected the return, Cisco will process your return. If you purchased through Cohort Networks Inc., your refund will be issued by Cohort and we will issue a refund less any shipping/handling fees.

From time to time Cisco Meraki offers special refund terms. If your return is covered by special terms, please reference those terms on your RMA request.